＂Passengers waiting in the hot sun＂ caused controversy, and Chaling South Railway Station adjusted the business hours of the waiting room.

　　Recently, an online video of "Chaling South Railway Station does not allow ordinary people to enter the waiting hall in hot weather" caused a heated discussion. On July 4, Weibo, the official of Hengyang Railway Depot of Guangzhou Bureau Group Co., Ltd. of China Railway, released a message on July 4 that Chaling South Railway Station launched a series of service measures in summer to further facilitate passengers’ travel.

　　The gate of the waiting hall of Chaling South Station is closed, and passengers are waiting in line in the square.

　　First, extend the business hours of the station waiting room, and adjust the original five business hours from 6:10-7:50, 10:30-11:40, 12:30-13:00, 14:00-17:10 and 18:30-20:30 to two business hours, namely The railway department will continue to optimize the business hours according to the passenger flow and train operation, and do its best to meet the needs of passengers.

　　Second, during non-business hours, the station will send additional staff to guide passengers to rest in the temporary rest area of the ticket office; When the waiting room is open, arrange staff to inform passengers to take the bus in the temporary rest area of the ticket office to prevent missing the train.

　　Third, add a number of eye-catching signs at the entrance, and add a loudspeaker to strengthen publicity, telling passengers who arrive in advance to rest in the temporary rest area of the ticket office.

　　Fourth, there are air conditioners and seats in the temporary rest area of the ticket office. In the next step, some seats will be added, and the station duty telephone number will be announced to facilitate passengers’ consultation.

　　Hengyang Railway Depot said that the railway department sincerely welcomes the vast number of passengers and friends to continue to supervise the station service and put forward valuable opinions and suggestions.

　　According to public information, Chaling South Station is under the jurisdiction of Hengyang Locomotive Depot of China Railway Guangzhou Bureau Group Co., Ltd.

　　The Paper noticed that on July 1st, an online video "People are not allowed to enter the waiting hall at the railway station, and adults and children are waiting outside in the scorching sun with their luggage" caused concern and heated discussion on the Internet.

　　The online video shows that the glass door of the waiting room of the railway station is closed, and the words "Chaling South Station" and "waiting by ticket" are written on the door. Many passengers were standing in the square outside the hall with big bags and small bags. In order to protect themselves from the sun, they put on sun hats and umbrellas. Some men were so hot that they only wore a vest, and there were several children among the waiting passengers. There are a few lines in the video, "The weather at 40 degrees Celsius in the train station keeps us people outside and we are not allowed to enter the waiting room", and it is also said that "the ticket inspector inside is just like not seeing it, and the outside is like an oven, and we are all going to roast whole sheep".

　　According to the upstream news report, the customer service staff of Guangzhou Bureau of China Railway responded that the working hours of the waiting rooms in each station are different. Unlike the big stations, some small railway stations have fewer staff and fewer shifts, and the waiting rooms are open only when cars stop. Upon inquiry, the waiting room of Chaling South Station also goes to work by time. Specifically, the working hours are from 5:40 to 7:40, 10:30 to 11:10, 12:30 to 15:30, 16:30 to 17:10, and 20:30 to 21:30. If it does not arrive at the above time, the waiting room will be closed and passengers will not be allowed to enter the waiting room. This is a rule and the station should also make a corresponding announcement. In addition to Chaling South Station, there are some small stations that are also implemented in this way. After the reporter reflected the specific situation of the passengers, the customer service staff also said that they would report to the higher authorities and try to let them open the waiting room if possible.